Governing AI Agents at Scale: Identity, Scope, and Observability (with Glean and Cvent) CXOTalk #914

Pradeep Mannakkara (CIO) and Ben Mayrides (CISO) of Cvent explain how they govern AI agents at scale across their 5,500-person organization, which now has over 6,000 agents in production. In this fireside chat recorded at a Glean event in NYC, they walk through the AWARE framework developed by Glean's Work AI Institute with Databricks and Palo Alto Networks, and describe the practical tradeoffs of moving fast while managing risk. The conversation covers agent identity, observability, cultural adoption, CIO/CISO dynamics, and what enterprise-grade AI governance looks like in practice. You'll discover: ✅ Why traditional IAM and observability controls fail in agentic architectures where agents reason, delegate, and act autonomously ✅ How Cvent deliberately encouraged 6,000 agent creations to build AI fluency before layering in moderation and metrics ✅ The AWARE framework's five pillars: identity, context, guardrails, risk scoring, and ecosystem observability ✅ Why "risk is too high" is never the final answer, only "risk is too high for now" ✅ How Cvent filters AI demand through ROI gates before projects reach security review ✅ Why replacing gut-feel security objections with shared criteria moves the CISO from gatekeeper to business partner ✅ The sandbox-first approach that separates experimentation from production deployment ✅ Why SOC 2 control criteria for AI agents are likely within 18 to 24 months ⏱️ TIMESTAMPS 0:00 Introduction and the AWARE framework 0:34 Core challenges of agent governance 2:43 What agents do for us and to us 4:36 Applying the AWARE framework in practice 7:09 Choosing platforms with built-in controls 9:25 Making governance a cultural shift 11:51 Earning trust through deliberate risk decisions 13:49 Replacing gut reactions with shared criteria 15:20 Managing the CIO/CISO tension 18:54 Shared language for hard tradeoffs 22:01 Go/no-go decisions are never one and done 24:48 Advice for putting AWARE into practice 26:38 Scaling to 6,000 agents 🔔

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Governing AI Agents at Scale: Identity, Scope, and Observability (with Glean and Cvent) CXOTalk #914 is an episode from CXOTalk by Michael Krigsman.

This episode is 00:29:38 long.

This episode was published on Mar 25, 2026.

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