494: Jen Bailin, The Bright, Big Future of CX

The future is for the optimists! There's a lot to be optimistic about in the future of CX, and that's precisely what we discuss here today with our guest, Jen Bailin. She is the Chief Revenue Officer at SAP Customer Experience (CX), one of the leading drivers of SAP growth. Jen Bailin has a lot of experience in CX, but she also has a lot of visions for the future. She shares exciting thoughts about the Metaverse and how important it will be in the future. CX will change, and we are already seeing shifts resulting from the pandemic, but also from a natural progression towards a different future. Learn more about your ad choices. Visit megaphone.fm/adchoices

You can listen to 494: Jen Bailin, The Bright, Big Future of CX online on Radio and Podcast. Open the player on this page to stream the available audio.

494: Jen Bailin, The Bright, Big Future of CX is an episode from Crack the Customer Code by Adam and Jeannie.

This episode is 27:50 long.

This episode was published on Oct 18, 2022.

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