
Radio and PodcastLive Radio & PodcastsSpecialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438
Cat & Cloud Podcast Cat & Cloud Coffee Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 EPISODE SUMMARY Chris, Jared, and Casey dig into a classic specialty coffee problem: the gap between “coffee ner...
About This Episode
Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 is an episode from Coffee Podcast by Cat & Cloud by Cat & Cloud Podcast. Cat & Cloud Podcast Cat & Cloud Coffee Specialty Coffee Ambassador: Meeting Guests Where They Are...
This episode belongs to Coffee Podcast by Cat & Cloud.
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Published Feb 20, 2026, 00:57:10 long, audio available.
Questions About This Episode
What is Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 about?
Cat & Cloud Podcast Cat & Cloud Coffee Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 EPISODE SUMMARY Chris, Jared, and Casey dig into a classic specialty coffee problem: the gap between “coffee nerd language” and what customers actually need to have a great experience. They unpack why trust and hospitality come before origin stories and point scores, and how to guide people with simple, confidence-building choices instead of overwhelm. Along the way they riff on the limits of the 80+ point mindset, why the market ultimately decides what’s valuable, and how cafés can create “stair steps” that help guests level up over time. The thesis is simple: make it welcoming, make it relatable, and help people win on their first step. CHAPTER TITLES 00:00 Cold Open: Fruit and Chocolate, and Casey on the Mic 05:00 Scrum Boards and the “Smallest Viable” Way to Improve 15:00 Sharing in Specialty Coffee: Engage and Build Trust 21:00 It’s a Party not a Club. Welcoming others into Specialty Coffee 26:00 Specialty Scores, Coffee Assessment, and What “Value” Really Means 35:00 Specialty Coffee Industry Shifts 45:00 Knowing and Responding to the Guest Cat & Cloud: Instagram Webstore We LOVE our Wholesale Partners! Interested in serving our coffee at your business? Learn more about our Partner Program Links – The Home of Scrum: scrum.org Scrum: The Art of Doing Twice the Work in Half the Time - by Jeffrey Sutherland and J.J. Sutherland (book) Cat & Cloud Coffee was founded in 2016 by three friends who believe experiences and connections shape our lives. Former barista champions and lifelong coffee professionals, they envisioned a better way to do business and set out to create a values-driven organization that put culture first. Our mission is to inspire connection by creating memorable experiences. Whether it's with guests in our 4 retail locations in Santa Cruz, our team members, or our wholesale partners across the country, we strive to leave everyone better than we found them. The Cat & Cloud Podcast is a space for us to share our experiences and adventures in coffee and business in hopes of inspiring more people to create culture and values-driven organizations. Hosted by Chris Baca and Jared Truby Produced by: Casey Ryan Feb. 2026
Where can I listen to Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438?
You can listen to Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 from?
Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 is an episode from Coffee Podcast by Cat & Cloud by Cat & Cloud Podcast.
How long is this episode?
This episode is 00:57:10 long.
When was this episode published?
This episode was published on Feb 20, 2026.
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Are there related episodes from Coffee Podcast by Cat & Cloud?
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Where can I listen to Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438?
You can listen to Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Specialty Coffee Ambassador: Meeting Guests Where They Are - Ep# 438 is from Coffee Podcast by Cat & Cloud by Cat & Cloud Podcast.
What are the episode details?
Published Feb 20, 2026 and 00:57:10 long
