Shannah Hayley - Let's Just Delete Facebook [City Hall Stories, Ep. 11]

If you think all a communications team for a city does is send out notices when a pipe bursts (as I admittedly did), then you couldn't be more wrong. As we learn today from Shannah Hayley, Communications Director of Plano, TX, successful communication is one of the key strategic levers a local government has to drive engagement, trust and ultimately outcomes that better reflect it's residents. Today we discuss some of the private sector instincts had to curb when joining local government, how she goes about recruiting world class talent for her team, and how her team has built the largest YouTube channel of any local government in the US.

You can listen to Shannah Hayley - Let's Just Delete Facebook [City Hall Stories, Ep. 11] online on Radio and Podcast. Open the player on this page to stream the available audio.

Shannah Hayley - Let's Just Delete Facebook [City Hall Stories, Ep. 11] is an episode from City Hall Stories by Jack English.

This episode is 39:46 long.

This episode was published on Aug 16, 2021.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from City Hall Stories when more episodes are available from the podcast feed.