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Aug 14, 2026 - 00:33:12
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Cisco Technical Assistance Center (TAC) manages 1.4 million SRs annually, and today, 97% are touched by AI. As we shift from task-based automation to Agentic AI, some of these interactions are becoming "no-touch"—driving...
Scaling AI: The Playbook for IT Services Delivery is an episode from Cisco Podcast Network by Cisco Podcast Network. Cisco Technical Assistance Center (TAC) manages 1.4 million SRs annually, and today, 97% are touched by AI. As we shift fro...
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Published Aug 14, 2026, 00:29:43 long, audio available.
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