Scaling AI: The Playbook for IT Services Delivery

Cisco Podcast Network by Cisco Podcast Network

Aug 14, 202600:29:43Technology

Cisco Technical Assistance Center (TAC) manages 1.4 million SRs annually, and today, 97% are touched by AI. As we shift from task-based automation to Agentic AI, some of these interactions are becoming "no-touch"—driving...

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