Why the Smartest CIOs Are Becoming Business Strategists with Eric Johnson of PagerDuty

Eric Johnson, CIO at PagerDuty, shares why today’s most impactful CIOs are evolving into strategic business leaders. He explains how AI is driving a fundamental shift in how IT organizations operate—moving from reactive support functions to proactive, value-creating business enablers. About the Guest : Eric Johnson is the Chief Information Officer at PagerDuty, responsible for PagerDuty’s critical IT infrastructure, data management and enterprise systems. Prior to joining PagerDuty, he was the CIO at SurveyMonkey, DocuSign and Talend. Before that, Eric spent 12 years at Informatica driving the information technology vision and strategy as the company scaled to a modern SaaS architecture. He is an active advisor and board member to several early-stage companies and a regular contributor to IT thought leadership. Timestamps : *(05:20) - Embrace shadow IT and AI tools *(18:40) - Changing role of the CIO *(30:00) - Security and cybersecurity awareness *(33:35) - Future of automation and AI Guest Highlights : “In the CIO org, they need to be business experts as much as the partners that they work with… because AI and the use of it and finding those high value use cases, it's gonna take folks in the CIO org to be a lot more knowledgeable about how the company operates and processes.” “Obviously, certain roles are going to change much more than others, but I think across the board, roles are going to change.” “As these changes come, how do you reorient the organization—the humans in the organization—to be able to find that higher value work?” Get Connected : Eric Johnson on LinkedIn Ian Faison on LinkedIn Resources : Learn more about PagerDuty: Hungry for more tech talk? Check out these past episodes: Ep 59 - CIO Leadership in AI Security and Innovation Ep 58 - AI-Driven Workplace Transformation Ep 57 - The CIO Roadmap to Executive Leadership Learn more about Caspian Studios: caspianstudios.com Can’t get enough AI? Check out The New Automation Mindset Podcast for more in-depth conversations about strategies leadership in AI, automation, and orchestration. Brought to you by the automation experts at Workato. Start Listening: Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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Why the Smartest CIOs Are Becoming Business Strategists with Eric Johnson of PagerDuty is an episode from CIO Classified by Caspian Studios.

This episode is 00:42:18 long.

This episode was published on May 8, 2025.

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