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Building Customer Experiences that Feel Intelligent — and Unmistakably Human
When AI is involved — whether it’s a chatbot or a voice agent — it has to be as effective as a human connection. Havas CX Global CEO David Shulman joins CES Tech Talk to explore the tension between privacy and personaliz...
About This Episode
Building Customer Experiences that Feel Intelligent — and Unmistakably Human is an episode from CES Tech Talk by Consumer Technology Association. When AI is involved — whether it’s a chatbot or a voice agent — it has to be as effective as a...
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This episode belongs to CES Tech Talk.
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Episode Details
Published Mar 17, 2026, 10:52 long, audio available.
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Questions About This Episode
What is Building Customer Experiences that Feel Intelligent — and Unmistakably Human about?
When AI is involved — whether it’s a chatbot or a voice agent — it has to be as effective as a human connection. Havas CX Global CEO David Shulman joins CES Tech Talk to explore the tension between privacy and personalization. He describes how brands are asking for more personal information, why using it must clearly benefit people and the responsibility companies have to think about customer needs.
Where can I listen to Building Customer Experiences that Feel Intelligent — and Unmistakably Human?
You can listen to Building Customer Experiences that Feel Intelligent — and Unmistakably Human online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is Building Customer Experiences that Feel Intelligent — and Unmistakably Human from?
Building Customer Experiences that Feel Intelligent — and Unmistakably Human is an episode from CES Tech Talk by Consumer Technology Association.
How long is this episode?
This episode is 10:52 long.
When was this episode published?
This episode was published on Mar 17, 2026.
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Are there related episodes from CES Tech Talk?
Yes. This page shows related episodes from CES Tech Talk when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to Building Customer Experiences that Feel Intelligent — and Unmistakably Human?
You can listen to Building Customer Experiences that Feel Intelligent — and Unmistakably Human on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Building Customer Experiences that Feel Intelligent — and Unmistakably Human is from CES Tech Talk by Consumer Technology Association.
What are the episode details?
Published Mar 17, 2026 and 10:52 long