Introducing ‘The Trust Factor: The CX Gap In Care’, A New Thought Leadership Playbook From Moneypenny (Podcast)

For more than 25 years, Moneypenny has provided professional call answering services to care businesses. From new care enquiries to urgent messages, we make sure every caller feels listened to and reassured - freeing up your team to focus on delivering outstanding care. Care Home Management is producing a series of special bitesize podcasts for companies exhibiting at Care Show London (April 29-30). In this podcast we discuss the insights gained from supporting clients, families, and professionals around the clock which have been combined with industry research to create our new playbook: The Trust Factor: The CX Gap in Care explores the growing role customer experience plays in how care homes are chosen, trusted, and recommended. The playbook will be exhibited at the Care Show in April. In this podcast, Sarah Roberts , Moneypenny’s head of Health & Care, will talk through the report’s findings and how, while care quality remains paramount, first contact, response speed, communication clarity and cross-team consistency increasingly shape family confidence, often before care even begins. Printed versions of the playbook will be available on the Moneypenny stand (G51) at the Care Show. Podcast hosted by Steve Hemsle y, CHM's publishing editor. Tune in to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.

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Introducing ‘The Trust Factor: The CX Gap In Care’, A New Thought Leadership Playbook From Moneypenny (Podcast) is an episode from Care Home Management magazine's podcast by Care Home Management.

This episode is 11:05 long.

This episode was published on Mar 23, 2026.

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