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Call Center Boss
I share the tips and techniques that have worked for myself and my team for years.
Call Center Boss Podcast Guide
Listen to Call Center Boss, a Business podcast by Call Center Boss. Stream 16 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Browse this show under Business podcasts.
Episodes
16 episodes are available for this podcast.
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Episodes
16 episodesAcknowledge the issues
Acknowledge the issues with your prospect
People purchase experiences
Read the picture so that your client can envision the result of the outcome. The features are a means to the end result, which is the only t...
You should be improving weekly
If you are not seeing this improvement, it is time to look internally. Are you truly working as hard as possible? Are you working as hard as...
Qualify BEFORE you pitch
Make sure that your qualifying your prospect before you begin your sales presentation.
Do you get stuck in call?
A couple of phrase to get you unstuck
How to regain control
Transitional phrase to regain control of your call
Don't let your calls drift
Stay on point!
Phrase questions properly
For his questions properly so that your prospect is compelled to answer.
How to show empathy on a call
How to show empathy on a call call and why it is important
How to ask for sensitive info
I offer a real world tip that is simple and really works. Give it a try!
Objection: "Call me back."
I show you how to deal with one of the most common pushbacks then we all deal with on a daily basis.
Winners win and losers lose. Which one are you?
Quick rant regarding those that make excuses
I already have a supplier
"I already have a supplier for that"