Looking Ahead to the Future of Travel

Over the past several years, disruption has been the norm in the travel industry. But in 2022, customer demand for vacations, air travel and other forms of hospitality climbed back toward pre pandemic levels. In this episode, we’ll explore how the demands of the modern traveler are shifting – and how companies can reward their customers with new experiences, better service and seamless operations. We’ll speak to Claire Bennett, Global Chief Customer Officer at IHG Hotels and Resorts; Emily Weiss, Global Travel Industry Lead at Accenture; and Steven Zaat, Chief Financial Officer at Air France-KLM. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

You can listen to Looking Ahead to the Future of Travel online on Radio and Podcast. Open the player on this page to stream the available audio.

Looking Ahead to the Future of Travel is an episode from Built for Change by Accenture.

This episode is 00:25:52 long.

This episode was published on Dec 14, 2022.

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