How hotels are delivering better digital experiences

Hotels have lagged some of rapid technological advancements in other real estate sectors. Zach Demuth, JLL's head of hospitality research, and Roman Pedan, CEO of KASA, join host James Cook to dissect why major hotel chains still use decades-old systems and how this affects everything from guest satisfaction to profitability. The guests explore the challenges of innovating in a fragmented industry, share success stories of data-driven solutions and offer their vision for the future of hospitality. Learn how the adoption of new technologies could separate the winners from the losers in the coming years.

You can listen to How hotels are delivering better digital experiences online on Radio and Podcast. Open the player on this page to stream the available audio.

How hotels are delivering better digital experiences is an episode from Building Places | People, Cities and the Future of Real Estate by JLL.

This episode is 23:31 long.

This episode was published on Apr 4, 2025.

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