Alex and Doug

In this episode, we are joined by Intelligent Automation experts Doug Shannon and Alex Dixon to unravel the complex terminology dominating today's Agentic AI automation landscape. The conversation delves into how enterprises are integrating cognitive abilities into traditional automation workflows, exploring the evolution from RPA to intelligent automation and now to agentic process automation. Key topics discussed: Defining agentic process automation and how it differs from traditional RPA Large Action Models (LAMs) and how they're transforming UI-based automation How process mining and task mining data are fueling the next generation of automation The importance of maintaining guardrails and human oversight in enterprise automation The convergence of application modernization and automation technologies The distinction between workflow-based agentic automation and goal-oriented AI agents Real-world examples of automation implementation in call centers and other business processes The promising future of combining LLMs and LAMs to reimagine how work happens More information and Links: Connect with Alex: linkedin.com/in/alexanderrdixon/ Connect with Doug: linkedin.com/in/doug-shannon/ Visit Nandan on the web at nandan.info

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Alex and Doug is an episode from Bot Nirvana | RPA & AI Podcast | Process Automation by Nandan Mullakara.

This episode is 25:43 long.

This episode was published on Apr 22, 2025.

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