The Impact of Emerging Tech on ODR

The digital frontier is reshaping the way we resolve disputes. Join Juan Herrera, the head of the nation’s largest and longest-running vehicle warranty and lemon law dispute resolution program, BBB AUTO LINE, and Colin Rule, CEO of Mediate.com , as they explore how cutting-edge technologies are transforming online dispute resolution (ODR) across industries. Whether you’re a legal professional, a mediator, or simply curious about the future of conflict resolution, this podcast will equip you with insights on the tech journey ODR has been on, and where ODR is headed. Chapters: 00:00 – Intro & Guest Background: Juan Herrera welcomes Colin Rule, pioneer in online dispute resolution. 01:24 – What is ODR?: How technology transformed dispute resolution. 02:50 – Scaling Disputes at eBay: Building systems to handle millions of cases. 06:28 – Adapting for Complex Cases: Tailoring processes for high-value disputes. 09:56 – Pandemic Shift to Online Mediation: How COVID-19 changed the field. 14:24 – AI in Dispute Resolution: Current uses and future potential. 22:19 – Smart Contracts & Trust Tech: Blockchain’s role in resolving disputes. 26:16 – Ethics & Fairness in AI: Setting guardrails for trustworthy systems. 30:19 – Closing Thoughts: Colin’s vision for the future. The post The Impact of Emerging Tech on ODR appeared first on BBB National Programs .

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The Impact of Emerging Tech on ODR is an episode from Better Business > Better Series by BBB National Programs.

This episode is 31:03 long.

This episode was published on Aug 14, 2025.

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