The Agentic Enterprise: How AI Agents Are Transforming Business with Salesforce's Adam Evans

🤖 The Agentic Enterprise Revolution: Inside Salesforce's AI Strategy Why do 95% of AI pilots fail to reach production? The answer might surprise you. In this exclusive interview from Dreamforce 2025, I sit down with Adam Evans, Salesforce's Executive Vice President of AI and General Manager for AI, to uncover what it really takes to build a successful agentic enterprise. 🎯 What You'll Learn: ✨ The Three Critical Use Cases for AI Success Serving customers more effectively Boosting employee productivity with AI agents Implementing agentic workflows and operations 🏢 Real World Agentic Enterprise Examples How Engine (European travel company) is building with AI from day one Financial services firms using proactive AI to enhance client meetings Companies moving from experimentation to production scale ⚡ Why Most AI Projects Fail The truth behind the 95% failure rate for AI pilots The difference between creating demos and shipping production-ready agents What separates prototypes from scalable AI solutions 🛠️ Essential Platform Capabilities for AI Success Agent Force platform and tooling ecosystem Agent Force Fabric for monitoring multi-agent networks MCP (Model Context Protocol) and A2A (Agent to Agent) protocols Agent Script for hybrid deterministic and prompt logic Testing centers and observability tools 🌐 Managing the Multi-Agent Ecosystem How to control competing agents across your organization Agent Force Vibes for rapid agent development with natural language Policies and guardrails for agent networks Understanding network traffic and tool usage 💡 Practical Implementation Advice How to choose the most strategic use cases (not all 100 of them!) Designing performance measurement upfront Moving from experimentation to focused production Realizing actual business value from AI investments 🔍 Competitive Landscape Insights How Salesforce differentiates from OpenAI, ServiceNow, and SAP Why scalability and integrated tooling matter The importance of connecting agents across channels Analytics, memory capacity, and data management for AI Adam goes beyond the AI hype to provide actionable insights and real world examples that will help you avoid the pitfalls causing 95% of AI initiatives to fail. Whether you're just starting your AI journey or looking to scale existing pilots, this interview offers invaluable guidance. 🎤 Guest: Adam Evans, EVP of AI & GM for AI at Salesforce 🎙️ Host: Bernard Marr, Futurist & Best Selling Author

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The Agentic Enterprise: How AI Agents Are Transforming Business with Salesforce's Adam Evans is an episode from Bernard Marr's Future of Business & Technology Podcast by Bernard Marr.

This episode is 11:09 long.

This episode was published on Oct 24, 2025.

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