PEX: Gary Pilacinski, L.A. Care Health Plan

Gary Pilacinski, director of business process improvement engineering with LA Care Health Plan, discusses the importance of cultural transformational change. From start-ups to legacy organizations, Gary stresses how critical culture is for the success of an enterprise. One common stumbling block to a successful culture change is a lack of buy-in from the C-suite. Conversely, if upper management sees a need for change but doesn't effectively implement it, employees who have been with the organization for years—or decades, even—may get stuck in their ways. If that is the case, empowering frontline staff is key. Gary discusses ways to do just that. He also elaborates on how he is working to implement Lean and PI within his organization and how healthcare at large can approach the same issues. Hint: training the trainers is key. Change is uncomfortable. But with transparency, engagement, and most important, keeping the interests of the patient front and center, Gary believes Lean culture transformations are not only possible, but necessary for the success of the healthcare sector and those it serves.

You can listen to PEX: Gary Pilacinski, L.A. Care Health Plan online on Radio and Podcast. Open the player on this page to stream the available audio.

PEX: Gary Pilacinski, L.A. Care Health Plan is an episode from B2BiQ by Seth Adler.

This episode is 21:26 long.

This episode was published on Mar 16, 2020.

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