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CX: Fred Reichheld (Customer Centricity)
Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centric culture. Companies that do the best at enriching the lives of their customers are growing two-and-...
About This Episode
CX: Fred Reichheld (Customer Centricity) is an episode from B2BiQ by Seth Adler. Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centric culture. Companies that do the best a...
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Episode Details
Published Mar 18, 2020, 12:50 long, audio available.
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