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Innovation Without Friction: Lessons for the AI Era
From covering the front desk as an intern to leading global business strategy, James Waters’ career at Booking.com mirrors the company’s own transformation. Now Chief Business Officer, Waters reflects on how experimentat...
About This Episode
Innovation Without Friction: Lessons for the AI Era is an episode from AWS - Conversations with Leaders by Amazon Web Services. From covering the front desk as an intern to leading global business strategy, James Waters’ career at Booking.c...
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Episode Details
Published Feb 26, 2026, 00:24:41 long, audio available.
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Questions About This Episode
What is Innovation Without Friction: Lessons for the AI Era about?
From covering the front desk as an intern to leading global business strategy, James Waters’ career at Booking.com mirrors the company’s own transformation. Now Chief Business Officer, Waters reflects on how experimentation, data-driven decision making, and a strong customer focus have powered Booking.com’s growth. As generative AI reshapes the travel industry, he shares how the company is evolving its connected trip vision while reinforcing responsible AI principles and strong technical foundations. This episode offers leaders a thoughtful perspective on scaling innovation, sustaining culture through change, and using AI to amplify human ingenuity.
Where can I listen to Innovation Without Friction: Lessons for the AI Era?
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Which podcast is Innovation Without Friction: Lessons for the AI Era from?
Innovation Without Friction: Lessons for the AI Era is an episode from AWS - Conversations with Leaders by Amazon Web Services.
How long is this episode?
This episode is 00:24:41 long.
When was this episode published?
This episode was published on Feb 26, 2026.
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Where can I listen to Innovation Without Friction: Lessons for the AI Era?
You can listen to Innovation Without Friction: Lessons for the AI Era on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Innovation Without Friction: Lessons for the AI Era is from AWS - Conversations with Leaders by Amazon Web Services.
What are the episode details?
Published Feb 26, 2026 and 00:24:41 long