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From covering the front desk as an intern to leading global business strategy, James Waters’ career at Booking.com mirrors the company’s own transformation. Now Chief Business Officer, Waters reflects on how experimentat...
Innovation Without Friction: Lessons for the AI Era is an episode from AWS - Conversations with Leaders by Amazon Web Services. From covering the front desk as an intern to leading global business strategy, James Waters’ career at Booking.c...
This episode belongs to AWS - Conversations with Leaders.
Use the player on this page to stream the episode online.
Published Feb 26, 2026, 00:24:41 long, audio available.
From covering the front desk as an intern to leading global business strategy, James Waters’ career at Booking.com mirrors the company’s own transformation. Now Chief Business Officer, Waters reflects on how experimentation, data-driven decision making, and a strong customer focus have powered Booking.com’s growth. As generative AI reshapes the travel industry, he shares how the company is evolving its connected trip vision while reinforcing responsible AI principles and strong technical foundations. This episode offers leaders a thoughtful perspective on scaling innovation, sustaining culture through change, and using AI to amplify human ingenuity.
You can listen to Innovation Without Friction: Lessons for the AI Era online on Radio and Podcast. Open the player on this page to stream the available audio.
Innovation Without Friction: Lessons for the AI Era is an episode from AWS - Conversations with Leaders by Amazon Web Services.
This episode is 00:24:41 long.
This episode was published on Feb 26, 2026.
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Innovation Without Friction: Lessons for the AI Era is from AWS - Conversations with Leaders by Amazon Web Services.
Published Feb 26, 2026 and 00:24:41 long