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#178 - How to Measure What Matters with Lyndsi Lee of Turnitin artwork
Technology

#178 - How to Measure What Matters with Lyndsi Lee of Turnitin

Awkward Silences by User Interviews

Dec 9, 202547:12Technology

Ben talks with Lyndsi Lee, UX Manager at Turnitin, about moving beyond traditional metrics like NPS and CSAT to measure user experiences more effectively. The conversation centers on outcome-based assessment, a framework...

About This Episode

#178 - How to Measure What Matters with Lyndsi Lee of Turnitin is an episode from Awkward Silences by User Interviews. Ben talks with Lyndsi Lee, UX Manager at Turnitin, about moving beyond traditional metrics like NPS and CSAT to measure u...

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Published Dec 9, 2025, 47:12 long, audio available.

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