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A new podcast about service design— a tool for improving the way things work. Episode by episode, we'll tell the story of one London design team facing down a big and difficult social challe...
This episode marks the end of phase 1 of our project. We’ve covered the first half of the “double diamond” process: discover and define. We...
“It’s possible to be in business and not be an asshole.” —Neil Hinchley In this episode, we reveal the results of our three-part research pl...
"How many designers does it take to change a lightbulb?" —Gill Wildman This episode is a special discussion about naming in design disciplin...
"Reframing from struggling to juggling— that's a designerly lens." —Nick Durrant We finally make our way out of the fog, with help from an u...
"Design research is not something comfortable, at all." —Dalma Kadocsa There's this little secret about the design process that nobody likes...
"In a digital world, because we are the de-facto urban planners of our time, I think [redlining] is a term we need to pay a lot more attenti...