Ep 351: How to Know When to 'Fire' a Terrible Customer

Should you "fire" a really terrible customer? Well, that depends... If that customer happens to be 99% of your business, you have a big problem. But today, James addresses what to do with those customers who won't break your business. You could delegate that customer to another employee. Sometimes that works. You could have a real, honest conversation with that customer, asking them their advice on how you could serve them better. "Help me help you..." P.S. The Rich Employee is now also in paperback.

You can listen to Ep 351: How to Know When to 'Fire' a Terrible Customer online on Radio and Podcast. Open the player on this page to stream the available audio.

Ep 351: How to Know When to 'Fire' a Terrible Customer is an episode from Ask Altucher by David Newman.

This episode is 14:51 long.

This episode was published on Sep 8, 2015.

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