New CX Centers Serve Today’s “Everything” Customer

Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.

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New CX Centers Serve Today’s “Everything” Customer is an episode from APN - AVAYA PODCAST NETWORK™ by Avaya Podcasts.

This episode is 25:54 long.

This episode was published on Dec 18, 2020.

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