The Human Touch: Navigating AI in Finance and Beyond

In this episode, May Lam, Chief Information Officer at Australian Payments Plus, shares her incredible journey from a software engineer tackling Y2K bugs to a leading voice in payments and AI. Drawing on her extensive experience across banking, FinTech, and the public sector, May unpacks the transformative power of AI in the financial industry. She outlines three key pillars of opportunity: the "internet of me" for hyper-personalisation, the "economy of we" for shared growth, and the "power of now" for instant, trustworthy services. May also discusses the crucial need for robust AI guardrails , emphasising the importance of data governance, holistic ethical frameworks, and a national strategy to navigate the risks. She provides insights on how AI is projected to impact the Australian economy, predicting a significant shift in the job market by 2030. Highlighting the importance of fostering critical thinking and self-confidence in the next generation, she offers a compelling vision for how we can use AI as a companion and a tool to enhance human capabilities, rather than replace them.

You can listen to The Human Touch: Navigating AI in Finance and Beyond online on Radio and Podcast. Open the player on this page to stream the available audio.

The Human Touch: Navigating AI in Finance and Beyond is an episode from AI Australia Podcast by Emma Bromet & Kathryn Collier.

This episode is 25:02 long.

This episode was published on Aug 11, 2025.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from AI Australia Podcast when more episodes are available from the podcast feed.