Building beautiful AI experiences and why the secret to high-performing AI teams might actually just be... more cake!

In the world of FinTech, there are those who talk about AI, and those who ship it. Tracy Moore, GM of AI and Data at MYOB, is firmly in the latter camp. In this episode, Tracy reveals how one of Australia's leading tech innovators is leveraging the latest in generative tech to solve the most enduring challenges for small businesses: time and cash flow. We explore the "AI Sandwich" —a framework for understanding that while the "filling" (the LLM) is exciting, the "bread" (data foundations and UX) is what actually determines success. Tracy shares a masterclass in building a culture of " AI as a team sport," where cross-functional ambition meets practical execution. From managing parallel streams of "no-regrets" features to exploring the exciting white space of autonomous agents, this conversation is a roadmap for any leader looking to turn complex tech into beautiful, human-centric products. Tracy shares her personal experience of "Vibe Coding" as a modern love language, and why the secret to high-performing AI teams might actually just be... more cake. Key Takeaways: The 20/80 Rule: Why successful AI products are 20% technology and 80% organisational mindset. Building Beautiful UX: Moving beyond the chatbox to create intuitive, invisible AI experiences. The Power of Ambition: How MYOB's executive team set the tone for ambitious AI goals. Practical Guardrails: The importance of "Steel Threads" and rolling out agents gradually to ensure mission-critical accuracy.

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Building beautiful AI experiences and why the secret to high-performing AI teams might actually just be... more cake! is an episode from AI Australia Podcast by Emma Bromet & Kathryn Collier.

This episode is 32:20 long.

This episode was published on Mar 4, 2026.

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