
The Progressive Firm Podcast - S2E4: Dealing With Difficult Clients
How does an accounting firm navigate the breakdown of a relationship with a difficult client and what’s the cost of letting such a scenario...
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Podcast by AccountingWEBUK

How does an accounting firm navigate the breakdown of a relationship with a difficult client and what’s the cost of letting such a scenario...

There is just under a month to go until entries for the Accounting Excellence Awards close on 20 May. Matthew Ord shares more on this year’s...

Making Tax Digital (MTD) has finally become a reality, more than a decade after it was first announced. Richard Hattersley reflects on the j...

While MTD and AI dominated the chatter at the Finance, Accounting and Bookkeeping Show, one theme kept surfacing above the noise: accountant...

How can a firm broadening their horizons improve a relationship with a client? Aaron Patrick and Eriona Bajrakurtaj join The Progressive Fir...

Tom Herbert opens the podcast with two tech stories from Companies House and HMRC. First, he unpacks a security flaw at Companies House that...

In the latest episode of our Inside the Numbers podcast – which pulls back the curtain on the KPIs of finance leaders – Chris Sharp of Inter...

Recorded live on day two of FAB, the team discuss the sessions they hosted, the conversations happening across the show floor and hot topics...

The government’s Making Tax Digital programme has prompted a rush of banks to release tools to handle its new quarterly filing requirement t...

Stephen Murdoch, CEO of Bright, joined the No Accounting for Tech podcast to discuss the group’s ambitious journey toward a "one-stop shop"...

With our technology editor, Tom Herbert, off on holiday, we have parachuted in Rebecca Benneyworth, an upcoming speaker at FAB to offer her...

In this special episode, Sam Gooding, Nikki Adams and James Bennett - all of whom are speaking at the Finance, Accounting and Bookkeeping Sh...

In the latest episode of our Inside the Numbers podcast – which pulls back the curtain on the KPIs of finance leaders – Alton Nutile of GeoA...

Tom Herbert opens the podcast by looking at accounting firm consolidators and the difficulty of integrating acquired practices. Following ne...

The new series of the show sees Emma Reid of Cottons and Paul Attridge of Gerald Edelman look at how to keep client relationships strong dur...

At the end of last year, Matthew Ord may or may not have made a glowing prediction about the positive direction audit reform will take in 20...

In the latest episode of Inside the Numbers – which pulls back the curtain on the KPIs of finance leaders – Kay Chaplin of Mantle Space reve...

January means one thing for accountants: self assessment season. Richard Hattersley opens the podcast with the latest filing statistics. He...

It’s that time again as the team reunites for their final podcast of the year, reviewing the biggest stories of 2025 and finishing with some...

As the dust settles on the accounting tech landscape for another year, guests Billie Mcloughlin and John Toon join AccountingWEB technology...

In the latest episode of Inside the Numbers – which pulls back the curtain on the KPIs of finance leaders – Michael Burgess of DJH reveals t...

Chris Maslin, a speaker at The Finance, Accounting and Bookkeeping Show (FAB), joins the podcast to discuss selling a controlling stake in h...

Silverfin co-founder Joris Van Der Gucht tells AccountingWEB technology editor Tom Herbert that AI can automate 80% of accounting tasks, but...

The team recorded the podcast straight after the Budget to share their instant reactions. They covered the Office for Budget Responsibility’...

Accounting tech founder Duane Jackson lifts the lid on the limits of artificial intelligence in accounting, the suite-vs-best-of-breed battl...

In the first episode of the new Inside the Numbers podcast - which pulls back the curtain on the KPIs of finance leaders - Clare Elliott of...

Nick Williams, global product director at Intuit opens the podcast by announcing the global availability of AI agents on the Intuit platform...

Accounting firm founders Emily Vass of Nourished and Dean Shepherd of Eat, Sleep, Excel, Repeat join AccountingWEB technology editor Tom Her...

The AccountingWEB team celebrates the 200th podcast episode by looking back in time at some notable moments and reflecting on the first epis...

Caseware CEO David Marquis tells AccountingWEB technology editor Tom Herbert about the company's UK priorities: cloud parity, safer AI, plat...

HMRC’s Making Tax Digital (MTD) programme director Craig Ogilvie joins the team to share the latest updates on MTD testing and why joining e...

The team had a wonderful evening at the Accounting Excellence Awards (AEA) and we hope everyone who joined did too! They share their highlig...

As the first series of The Progressive Firm Podcast comes to an end, we profile the rise of Wilson Partners and how it navigated recruitment...

Richard Hattersley recalls his chats with Dan Heelan, director at Heelan Associates, and Ria-Jaine Lincoln, the founder of the Beauty Accoun...

A date has finally been announced for the Autumn Budget – 26 November. Richard Hattersley looks at the political kite flying that has happen...

On the latest episode of The Progressive Firm Podcast, Emma Reid and Ana Dima of Cottons and Dougie Todd of HaysMac discuss how a rebrand ca...

With Matthew Ord and Tom Herbert having some well-earned holiday, Richard Hattersley called in some back up for this week’s episode of No Ac...

Lisa Miles-Heal, CEO of Silverfin, joins AccountingWEB's technology editor Tom Herbert to unpack research showing senior accountants are emb...

After seven years of waiting, audit reform faces yet another delay. Matthew Ord reports that business minister Justin Madders has confirmed...

On the latest episode of The Progressive Firm Podcast, James Gosling of AJ Chambers and Tim Halford of Xeinadin discuss adopting an M&A appr...

After enjoying a week in Tenby, Richard Hattersley returns to the podcast to discuss Companies House reforms. While Companies House confirme...

Marc Jeschonneck of EY joins AccountingWEB technology editor Tom Herbert to discuss the importance of addressing AI concerns, ensuring buy-i...

AccountingWEB’s MTD Accountability Club is in full swing. In association with Sage, it follows accountants and bookkeepers preparing for the...

On the latest episode of The Progressive Firm Podcast, Leanne Wilkins of MHA and Jorgia Hatton of JS discuss the importance of recruitment i...

Tom Herbert returns from the Sage Future user conference in Atlanta and spills all. He shares Sage’s artificial intelligence insights, class...

When Steve Hare first qualified as an accountant, he never imagined presenting to 4,000 people as chief executive of the UK's largest techno...

With the cut to Level 7 apprenticeship funding now confirmed, Richard Hattersley explains what it means for firms and training across the pr...

In the first episode of The Progressive Firm Podcast, Laura Leslie of DSG and Scott Heath of DJH pull back the curtain on their growth journ...

After attending six events this year, Tom Herbert wraps up the spring events season and shares what stood out. Suggesting there’s been a big...

Just ahead of the bank holiday, the government released a surprise Spring tax update. Richard Hattersley breaks down the key announcements,...