
Making Automation Work for Agents
May 15, 2026 - 9:50
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Susan Ghalili, SVP and chief underwriting officer at Pacific Life, explains how insights from the 2026 Underwriting Outlook Survey show insurers embracing AI as a powerful tool to enhance efficiency and decision-making w...
Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach is an episode from A.M. Best Radio Podcast. Susan Ghalili, SVP and chief underwriting officer at Pacific Life, explains how insights from the 2026 Und...
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Published Apr 30, 2026, 8:17 long, audio available.
Susan Ghalili, SVP and chief underwriting officer at Pacific Life, explains how insights from the 2026 Underwriting Outlook Survey show insurers embracing AI as a powerful tool to enhance efficiency and decision-making while emphasizing that human expertise remains essential to maintaining trust, credibility, and sound risk assessment.
You can listen to Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach online on Radio and Podcast. Open the player on this page to stream the available audio.
Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach is an episode from A.M. Best Radio Podcast.
This episode is 8:17 long.
This episode was published on Apr 30, 2026.
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Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach is from A.M. Best Radio Podcast.
Published Apr 30, 2026 and 8:17 long