How to win the hearts of your customers and your teammates

Our guest today is K D Muddappa, Head of Contact Centre for Reliance Jio (south). He has more firepower than most of your average executives. From his first job as a salesman at a crockery store to serving in the Indian army and now spearheading customer service at some of the largest enterprises - he’s come a long way and acquired a wealth of experience and interesting stories that have to be told. In this episode, we speak about how to set up customer service units, winning the hearts of your customers and your teammates, managing people from different countries and cultures, dealing with disruptions in industries, on entrepreneurship and how to take calculated risks.

You can listen to How to win the hearts of your customers and your teammates online on Radio and Podcast. Open the player on this page to stream the available audio.

How to win the hearts of your customers and your teammates is an episode from A Job Well Done by Shivaprakash K M.

This episode is 00:34:25 long.

This episode was published on Nov 21, 2019.

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